Temple Dispersal Sales

Handling,delivery times and Returns

Packages are generally dispatched within 1 to 3 business days after payment being received or clearing

Transit time is normally 1-2 working days on average with APC Couriers and 2-4 Working days with the Royal Mail.

Please note that a signiture will now be required on ALL internet orders,this is due to us being lent on by our online payment processors,would they get away with this with Amazon or Tesco?

If a customer is out and misses the courier the item can be left with a neighbour or the courier will leave a note explaining redelivery or collection options.If any problems contact us and we can forward any additional details needed

Please note that Royal Mail class a packet as missing only after 10 working days.

APC Loosing a consignment is a rare occurence due to their state of the art tracking system in the rare event of a loss or damage to a Parcel,claims are dealt with on an individual basis.

If your order is urgent its always best to contact us by telephone or email to check if the item will arrive in time.We will do our best to meet your requirements.

If there is a hold up for an item thats out of stock or other reasons (Postal Strike for example)we will email you a message keeping you up to date on the estimated delivery date.

If for any reason you wish to return an item to us please note the following-

Exchanges-

For an exchange colour or size etc please return an item to us within 14 days of receiving the item.Please ensure the item is sent back in the same condition as supplied with all relevent packaging and labels etc still intact.Please enclose a note explaining the item required in exchange along with a copy of your order details.

Refunds-

If a refund on an item if required please return it to us again in the condition supplied with its packaging(if applicable) stating your requirements and a copy of your order details.We must receive an item within 14 days of you receiving the item for a refund to be processed.Please note that P+P costings are non refundable and a refund is only done by reverse of the original transaction method.

All orders from our website are made subject to the above terms and conditions.

Our email address is tony_white1@btconnect.com please try this direct if no reply from the `contact us` part of the site which as an over active spam filter and we might not get your message.

Our Postal Address for returned items is 

Temple Dispersal Sales Ltd

19 Temple Street 

Rugby     CV21 3TB

Tel 07508 100627 Between 1000 - 1700

Highland and Island Postcodes

The following postcodes have to be sent by Royal Mail or if large ( orders abve 7 kgs) have to be sent by APC couriers with a surcharge.Please contact is before ordering for a shipping quote.

PO31-39 (Isle of Wight)

BT

JE & GY (Channel Islands)

AB 10037-38 41-56

FK 19-21

HS

KA 27-28

IV

KW

PA 15-27,20,30-35,40,41-78,49,50

PH 30-41,42-45

ZE

 


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